Delivery Time:
Orders within Karachi are delivered same day once confirmed.

Nationwide delivery takes 3-5 working days or earlier from the time of confirmation. Please note that delivery timelines may be subject to change due to weather or public safety conditions.

Tracking the Order:
Once the order is dispatched & out for delivery, customers will receive a text message with the details of the tracking number and courier company that is processing their order. Customers can track their order after the 24 hours of the order has been dispatched by entering their tracking number in courier’s portal. Riders are advised to contact customers at the time of delivery, so customers are required to be available on the contact number they have provided in shipping details.

Shipping Charges:

We charge a flat rate of PKR 300 on all orders across Pakistan. Orders totalling PKR 10,000 or more qualify for free shipping in Karachi, automatically applied at checkout. 

SUPPORT

If you do have questions about shipping, please reach out to us by email at support@lurella.pk

Or by phone, Monday through Saturday 9am - 6pm at +92300-8450303